Music for your soul

PENNSYLVANIA, USA — The difference between a tourist and a traveler is getting to know a culture, according to Karen Gershowitz, writer and travel addict.

Since boarding a plane to Europe when she was 17, Gershowitz has visited over 90 countries and “gained friends and lovers and made a radical career change,” according to her website.

In this week’s Travel Smart, FOX43’s Trenice Bishop spoke to Gershowitz about how to find the “hidden secrets” of travel destinations. She said that travel is all about being open to new things and new experiences.

Her number one travel tip is simply to talk to people.

“Be friendly, smile at people, ask them questions, show that you’re interested,” she said.

Second, she said to plan a trip around something you love.

“It doesn’t matter if it’s sports, arts, or if it’s food,” Gershowitz said. “But whatever it is, go and do that and talk to the people who are around you because you’ll mostly find locals and they know the really great places to go, and what to do, and the kinds of places to see.”

Third, she said to pick up a paper and look for local events.

“Look for the festivals, rather than the places,” she said. “That’s where the people will be. They’ll tell you whether the places in the guidebooks are worth going to.”

Finally, she said to enjoy the journey and expect the unexpected.

Karen Gershowitz is the author of Travel Mania – Stories of Wanderlust, a vivid story of how one woman found her strength, power, and passion.

A color story

If you’re a student who is planning on attending school abroad as part of your studies or you’re being relocated by your company, it can seem daunting to visit a new country for the first time. Looking for some tips and tricks to mastering international travel? We have them, courtesy of Travel + Leisure.

• Hotel business cards: You’ll most likely be spending time in a hotel, at least at first till you can find a more permanent place. Grab a business card from the front desk so if you ever get lost, you’ll have the name and address of the hotel in the local language.

• The six-month passport rule: The expiration date on your passport is deceiving. In the U.S., you can use your passport up to the date listed inside the cover. However, many other countries have been known to deny travelers entry if the passport expires in under six months. That’s because they want to ensure you have a valid passport to get back to the United States in case of travel snafus and unexpected issues. You should always renew your passport nine months before the actual expiration date.

• Credit cards: The best exchange rates are usually within your credit card. That being said, many credit cards will add foreign transaction fees of up to three percent. Do your research on credit cards that don’t have this fee before heading on your trip.

• Fraud alerts. Let your credit card company’s fraud department know the country you’ll be visiting and when. This will prevent them from thinking your card was stolen.

• Credit card chips: In the U.S., credit cards use magnetic strips on the back of the card or chips on the front. In Europe, cards have a chip embedded in them and this is largely the way transactions are conducted, along with a PIN. If your cards don’t already have this technology, seek out ones that do or upgrade your existing card.

• Medicine: Always carry an eye mask and earplugs in your medicine bag, along with pain relievers, antacids, prescriptions, contact lenses and solution, etc. You may not come across a 24-hour pharmacy overseas like you see on every other block in the U.S. Fill your prescriptions before you go.

• Travel alerts: Check the State Department’s travel warnings and alerts, and always print out the address and contact information of the local embassy.

• Charges and Adapters: When going overseas it’s crucial to have the right adapter for your devices. An USB universal power adapter can make your life easier, because you won’t have to figure out power outlets, wattage, and will allow you to charge multiples devices simultaneously. When it comes to charges it’s advisable to pack more than one to be on the safe side, according to our friends at One Bag Travel.

• Data roaming: To avoid international data roaming, go to settings and ensure it is disabled. Sign up for an international calling and data plan if you’ll be abroad for a while.

• Language learning: This one you have to prepare for before you go. Sign up for language lessons with BRIC Learning Systems to connect with tutors in their native countries. You’ll also find this invaluable when learning all about the culture!

Thats so… 2014

Hotels and resorts in the Green Collection are pioneers of sustainable practices that protect nature and benefit local communities wherever they operate. Each hotel has attained at least one globally recognised certification, including EarthCheck, Green Growth 2050, Green Key, Green Globe or Green Seal. They take social and environmental matters seriously by acting through a range of tangible initiatives aligned with the United Nations Sustainable Development Goals.

Anantara hotels and resorts are making a difference and contributing to a future where sustainable practices are the norm. In fact, we were the first major hotel brand to eliminate plastic straws on every property in Asia. We also have a dedicated to facilitate paperless check-in, check-out, payment and billing.

Apart from utilising energy-saving technologies, recycled materials and minimising energy, carbon dioxide and single-use plastic, we also support our communities through grassroots involvement, as well as matching guest donations to organisations that provide vital services, such as child welfare and wildlife protection. Hand in hand with guests, we contribute to social and environmental projects in each

The jazzy cardigan

The hospitality industry has undergone a seismic transformation over the last years. This period of change is set to continue through 2023, with shifts in demographics and technology, and the post-pandemic transition to a new normal all playing decisive roles. With clients around the world, we have seen these trends in the tourism and hospitality industry take shape and evolve.

Join us in this guide to these current and future trends in hospitality, including what businesses can expect and how to proactively take action to future-proof their success.

This article about Hospitality Trends includes:

  • Total guest experience
    • Health and wellbeing
    • Local experiences and cultural exploration
    • Package strategies
  • Personalization
  • Automation
  • Streamlining guest experiences
  • Re-imagining hospitality spaces
  • Growing non-core markets

Style resolutions for 2015

Just a few examples include:

  1. Either calling or emailing each guest with a personalized message after booking, rather than a generic automated email, asking for preference requests. This personal touch can make an important difference. Automated personalized guest communication is also a possibility, but requires a capable CRM system to be in place along with efforts of the staff to carefully gather and record valuable guest information.
  2. Making an even better first impression by asking what the guest’s favorite drink is upon check-in, which can then be delivered to their room as a complimentary welcome gift.
  3. Introducing an extra moment of appreciation, Sending a staff member to the guest’s room, or following up a different moment after check-in to see if everything is to their liking.

Training all client-facing employees, including front desk, food and drink staff, and activity sales employees in upselling and cross-selling is another way to drive customer engagement as well as revenue. It is a relatively inexpensive investment that can produce high ROI. Importantly though, employees should be well-versed in upselling or cross-selling to enhance the customer experience with personalized offerings without veering into pushy territory, which can have the opposite effect.

Valentines day look

The changes to the hospitality industry may understandably seem overwhelming at times, given how broad they are and the speed with which they are taking place. However, with the right approach, hospitality managers can make the requisite changes to operations in order to take full advantage for commercial success. What is clear is that it will be the proactive managers and businesses, open to and embracing of change, with an intuitive understanding of how these hospitality trends represent unprecedented opportunities for business growth, who stand to benefit the most.

These 2022 and 2023 trends are driven by demographic movements, advancement in hospitality technology, and the importance of the mentality and approach from upper management. By designing a new, broad strategy that encompasses all aspects of hospitality for the modern market, and a willingness to evolve beyond traditional methods whose effectiveness is on the wane, properties can chart a robust, successful path forward. We have seen that failing to do so, and continuing by “sticking with what we know”, hospitality businesses may run a serious risk of falling behind their competitors, which can quickly transform into an existential threat.

5 Steps to the best eyelashes ever

Waiting for opportunities until the guest arrives will work against your operations in many ways. Instead, it is better to take a proactive stance and start driving customer experience and revenue from the get-go. The benefits are abundant, namely:

Increase the interaction time with your guests:

  • Making the service feel more attentive and generally of a higher level;
  • Increase exposure of your products and services to your guests. This equals more revenue opportunities;
  • Higher chance the guest will get the most out of their stay, by providing them with more inspiring plans to add to their itinerary.

Facilitate a truly worry-free vacation!

Take care of the planning and decision-making process. Curate a selection of various activities for different stay durations so every guest can just follow the itinerary without having to do their own research and planning.

Answer pre-arrival questions:

Any questions or issues can be answered before arrival, alleviating some workload that otherwise would be carried by front office staff.

Think of sending a welcome email (providing basic information and confirming their booking) followed by an email shortly before the guest´s arrival (directions to the hotel, parking information, things to do, products and services in the hotel incl. bookable options). This also proposes opportunities to drive traffic to your website (e.g. package pages and blog posts), which is always beneficial when it comes to SEO.

Restaurant

Talking about improving hotel operations can´t go without addressing SOPs, which are at the heart of a hotel´s operations. They play a key role in making sure processes run smoothly and guests are provided with the best service, as consistently as possible.

Writing SOPs seems like an easy task at hand, but be careful, taking the cookie-cutter approach here could cost you dearly. We are mainly talking about two things here;

  1. Every hotel is different, make sure your SOPs reflect that. Some workflows might work well for one hotel, but require small changes to make it work perfectly for another;
  2. BRANDING!: making sure that your brand values are reflected in your SOPs is essential. It allows employees to adopt the values of your hotel and thereby communicate the brand message that you would like to portray much better to your guests.

Other

When we talk about cost control in the hotel industry, we typically refer to the management of expenses and the optimization of resources. By diligently managing costs, hotels can ensure profitability and financial sustainability. Cost control challenges can vary from hotel to hotel, depending on the market segment, location, and star classification, but most hotels face similar issues. Hoteliers highlight the wider economic situation as the next biggest challenge (48%), followed by staff acquisition and retention (43%) and cost of staff (42)%.

Before digging further into why cost control is important for hotels, it is important to follow a structured approach with clearly defined steps that help to make well-informed decisions:

  • Identifying expenses: All expenses incurred by the hotel are identified and categorized.
  • Establishing benchmarks: Allows you to compare results vs. other similar hotels.
  • Analysing expenses: Identifying outliers that require further review.
  • Implementing cost-saving measures: Based on the analysis, cost-saving measures are implemented in the areas where costs can be reduced without affecting the quality of service.
  • Monitoring expenses: The hotel’s expenses are continuously monitored to ensure that the cost-saving measures are effective.

Rooms

Technology plays an integral role in improving hotel operations. A solid tech stack can help hotels save time and improve guest experience. Specifically, the below tools can greatly improve your hotel´s operational performance:

PMS (Property Management System) & POS (Point of Sale System)

  • Frictionless interaction with customers;
  • Reduce labor intensity and risk of errors through automation;
  • Access to better data (less prone to errors than manual reporting);
  • Well-designed systems allow for features such as keyless check-in.

CRM system (Customer Relationship Management)

  • Drive loyalty and increase service level through personalized offerings;
  • Automated marketing initiatives including email campaigns.

RMS (Revenue Management System)

  • More in-depth analysis of hotel performance;
  • Less time-consuming analysis.

Internal collaboration tools

  • Software to manage guests’ preferences, requests, complaints, maintenance, housekeeping, internal communication and more…
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